Refund and Returns Policy
Our returns window is set to 30 days. To increase safety standards, received returns will be quarantined at our shipping facility for 3 days before they are processed. Please allow at least 6 business days for your return to be processed by our team. Refunds will appear back to the original payment within 7 business days depending on your bank’s clearance times.
Refund and Returns Policy
- Return Policy: Items can be returned within 30 days of delivery for exchange, gift card or refund. Items marked as final sale are not eligible for return or exchange. For hygienic reasons, we do not accept returns for cosmetics, earrings, undergarments, and beauty tools (including hair tools). Items must be received in original condition – unworn, unwashed, with all tags still attached. All swimwear returns must have their hygiene seal intact.
- Eylah is not responsible for non- Eylah and final sale items mistakenly returned. If you have paid original postage to receive your order and a return is made then this is non-refundable.
- Return Processing Time: All refunds and store credits are processed within 6 business days of our team receiving your items. Exchanges will process once your items are in transit with the carrier.
FREE EXCHANGES & STORE CREDIT
- We provide two exchange options: Instant Exchange or Standard Exchange
- Instant Exchange: Your exchange will be ordered once submitted. A $1.00 hold will be placed on your credit card. If the item/s from an Instant Exchange are not received within 14 days, the full amount of the exchange will be charged to the card.
- Standard Exchange: Your exchange order will be processed once your return is scanned by the carrier.
- All exchanges are shipped with standard shipping.
- You will receive an email with your new order number.
- We are unable to cancel exchange orders due to our extremely efficient processing times.
- Any exchanges requested that we do not have in stock will automatically be issued as a refund.
- Exchanges are processed for the discounted amount paid for each item and we cannot honor a new discount code for exchange requests of different items.
- Store credit is issued via Gift Card and can be used to make a future purchase.
REFUNDS
- A £15 return shipping fee will be deducted from your refund for all domestic and UK returns. If you select store credit, the return shipping fee will be waived.
- Depending on your payment method and bank processing times, funds may take up to 10 business days to post to your account.
- All refunds will be processed back to the original payment method used to place the order.
Cancellation Policy
Customers can cancel their order within 24 hours of placement for a full refund by contacting our customer support team at contact@eylah.com with their order number and cancellation request. Cancellations requested after this timeframe may not be possible if the order has been processed for shipping. Refunds for cancellations will be issued to the original payment method within 7 business days. Orders already shipped cannot be canceled but may be returned following our standard return process upon receipt.
Need help?
Contact us at contact@eylah.com for questions related to refunds and returns.
